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1. Who We Are

We are United Water Restoration Group of Reisterstown, a licensed property damage restoration provider serving residential and commercial customers in the Reisterstown, Maryland area.

2. Information We Collect

 

a. Comments

When visitors leave comments on our site, we collect the information entered in the comments form along with the visitor’s IP address and browser user agent to help detect spam.

b. Media

If you upload images to the website, avoid including embedded location data (EXIF GPS), as visitors may be able to extract this data.

c. Cookies

We use cookies to improve user experience:

  • Comment Cookies: Save your name, email, and website if you leave a comment. These last for one year.

  • Login Cookies: Temporary cookies are used to test browser cookie support. If you log in, additional cookies store login status and screen preferences.

  • Editor Cookies: If you publish or edit content, a cookie will save the article ID. It expires after one day.

 

d. Embedded Content

Articles on this site may include embedded content (e.g., videos, articles, images) from other websites. These websites may collect data, use cookies, and track your interaction with their content as if you were visiting their site directly.

3. Contact Forms

When you complete a contact form, we collect the information you provide (such as name, email, phone number, and message content) to respond to your request and provide services. This data is not shared outside our organization unless required for legal or operational reasons.

4. SMS/Text Message Opt-In & Consent

By submitting your phone number through any form on our website, you consent to receive SMS/text messages from United Water Restoration Group of Reisterstown.

  • Message types may include service updates, appointment confirmations, promotions, and follow-ups.

  • Message frequency varies.

  • Message and data rates may apply.

  • You can opt out at any time by replying STOP.

  • For assistance, reply HELP.

We do not share or sell your mobile number. Your information is securely stored and used solely for customer communication in accordance with this Privacy Policy and A2P 10DLC compliance standards.

5. Analytics

We may use third-party tools (like Google Analytics) to understand how users interact with our site and improve functionality. These tools may collect data such as device type, pages visited, and time spent on site.

6. Who We Share Your Data With

We do not sell your data. Personal information is only shared when necessary for:

  • Providing requested services

  • Meeting legal obligations

  • Protecting against fraud or misuse

 

7. How Long We Retain Your Data

  • Comments: Retained indefinitely to streamline future moderation.

  • User Accounts: If you register, we retain profile data until you delete it or request removal.

8. Your Rights

You may request:

  • An export of the personal data we hold about you

  • Deletion of your data (unless we are required to retain it for legal or operational reasons)

9. Where We Send Your Data

Comments and form submissions may be reviewed by automated spam detection services. All other data is stored securely and used solely for internal purposes.

10. Contact Us

If you have questions or wish to exercise your rights under this policy, please contact us:
📧 [email protected]
📞 (410) 873-8000